Refund Policy

We have a 14 days return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange. Please refer to Return/Exchange Charges section below for any applicable charges.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Steps to initiate return or exchange:

1. Call/text/mail AYA'S customer support team (8630543095 || cs@ayasgold.com) and the Replacement/Return will be authorized, once you let us know the item you would like to return along with your order no.
2. We will arrange a pick-up from the address you provide.
3. Secure your jewelry with the original packing materials and then give it to our pick-up agent.
4. Once your returned item is received by AYA'S, your refund/ new Item/ repaired Item will be processed shortly.
5. The whole process takes roughly around 7-10 business days.

Return Charges

We charge a small return fee of ₹100 for all items irrespective of total order value.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchange & Return Limitations

We provide one-time exchanges for issues such as size misfit after delivery of the final product. Re-exchanges and returns are not permitted after the first exchange.

Consecutive returns are not allowed. If a customer returns an item and then reorders it, we reserve the right to make the new order ineligible for return.

Exceptions / Non-returnable Items

These items are not eligible for return or exchange under any circumstances :-

1. Custom ordered products (such as special customized sizes for the jewelry, or personalized items).
2. Kadas that develop cracks or damage due to repeated stretching and compression over time are not eligible for return or exchange. This type of handling puts continuous pressure on the hinge area, which can cause the silver to soften and eventually crack. Customers are advised to avoid stretching or compressing the kada to maintain its condition.
3. Sale items, gift cards, or third-party app purchases (including purchases made using third-party coupons/discount codes) are non-returnable and non-exchangeable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If the payment mode was Cash on Delivery, you will be receiving a Cashgram link where you can enter the desired bank account details and get the refund credited. Please remember it can take some time for your bank or credit card company to process and post the refund too. The whole return pickup to refund process takes roughly 7 to 10 business days.

Warranty Policy

We offer an 8-months warranty on all purchases (unless otherwise stated) made from this website. Products with broken or cracked gemstones are not covered under this. After the 8-months period is over and if there is an issue related to metal or its polish, AYA'S will be there for your service at a minimal charge depending on the damage.